The Startle Reflex (1)
Phone Calling
Cold calling : "Hi you don't know me but..."
Warm calling : "Hi you don't remember me but you (really should remember me)..."
Lukewarm calling : "Hi you (really should remember me)...you don't...of course."
Answering Video and Phone Calls
Unexpected video calls : No I won't turn my camera on as I'm waving both hands in shock.
Unprepared phone calls: No I can't answer this call because you've just heard me drop the phone in shock.
Unanswered phone calls : I made up this well-composed voice mail..but it is as if no one is listening...wait that's exactly right.